70-year-old woman walking barefoot with support of a plastic chair to collect her old age pension from State Bank of India (SBI) in Odisha.
Suddenly this picture bring attention for every one and famous on social media . But why ? Why bank has not make their infrastructure friendly for senior citizen? Sales and service is another issue ,but every bank ignore the RBI guideline about basic branch infrastructure , For example –How senior citizen can climb on ICICI Bank Malviya Nagar Delhi & Shivalik Delhi branch
The Reserve Bank of India (RBI) has implemented several policies to provide senior citizens with banking services that are tailored to their unique needs. These policies are designed to ensure that senior citizens have access to safe and convenient banking services, as well as to protect their interests.
The RBI has also implemented policies to protect senior citizens from financial fraud and abuse. For example, banks are required to provide senior citizens with free basic savings bank deposit accounts that have no minimum balance requirements. These accounts also come with a number of other benefits, such as free cheque books, free ATM cards, and access to internet banking services.
Furthermore, the RBI has also mandated that banks provide senior citizens with preferential treatment when it comes to banking services. This includes shorter queues, dedicated counters, and special services to assist with banking transactions. Banks are also required to provide senior citizens with easy access to ATMs, as well as with facilities for the visually and physically impaired.
The RBI has taken several steps to ensure that senior citizens have access to safe and convenient banking services. By implementing policies such as the Senior Citizen Savings Scheme, providing free basic savings bank deposit accounts, and offering preferential treatment to senior citizens, the RBI has made it easier for this segment of the population to manage their finances and protect their interests.
The Reserve Bank of India (RBI) has implemented several infrastructure-friendly policies for senior citizens that are designed to ensure that they have access to safe and convenient banking services. These policies are intended to provide senior citizens with easier access to banking facilities and to protect their interests. Here are some of the infrastructure-friendly policies implemented by RBI for senior citizens:
Dedicated counters: RBI has mandated banks to provide dedicated counters for senior citizens, which means they can complete their banking transactions more quickly and conveniently without having to stand in long queues.
Accessible banking facilities: RBI has directed banks to ensure that their banking facilities are accessible to senior citizens who may have mobility or vision impairments. This includes providing ramps, handrails, and other accessibility features at bank branches and ATMs. very Rare we found this facility in any bank branch government as well as private.
Online banking services: RBI has encouraged banks to offer online banking services that are user-friendly and accessible to senior citizens. This makes it easier for them to perform banking transactions from the comfort of their homes without having to visit bank branches.
Simplified procedures: RBI has directed banks to simplify procedures for senior citizens to avail of banking services. This includes simplified account opening procedures and documentation requirements.
Customer support: RBI has mandated banks to provide dedicated customer support for senior citizens. Banks are required to have a helpline number that senior citizens can call to get assistance with their banking queries or issues.
Training for bank staff: RBI has also directed banks to provide training to their staff on how to interact with and assist senior citizens. This includes training on how to handle transactions for senior citizens, how to communicate with them, and how to provide customer service that is sensitive to their needs. The RBI has also mandated that banks provide senior citizens with preferential treatment when it comes to banking services. This includes shorter queues, dedicated counters, and special services to assist with banking transactions. Banks are also required to provide senior citizens with easy access to ATMs, as well as with facilities for the visually and physically impaired.
In conclusion, RBI has implemented several infrastructure-friendly policies for senior citizens to ensure that they have access to safe and convenient banking services. These policies are intended to provide senior citizens with easier access to banking facilities, simplified procedures, and customer support, as well as to ensure that they are treated with dignity and respect when interacting with bank staff.